Lima Utilities Department's new billing system - Hometownstations.com-WLIO- Lima, OH News Weather Sports

Lima Utilities Department's new billing system

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The new billing system is up and running. The new billing system is up and running.

City of Lima utility customers are noticing something new in the mail.

The new billing system is up and running. Customers will see several new services on the bill. The department spent the last 18-months working on the new system, making sure it was ready to go. They encourage customers to take a good look at the new bill and take advantage of the bells and whistles.

"We really want to encourage everyone to log on to the online portal. There's so much information you can access there. You can see your bills, your usage, your payment history, sign up for ACH, any forms that you need or information regarding the utilities department will be on that website," said Sara Weekley, Utilities Customer Support Supervisor.

Weekley says they have also started an outbound call for anyone that has a previous balance on their account. It's apparently working, as shut-offs have gone down by 50%.

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