March 27, 2025, Press Release from the Office of the Ohio Inspector General:
COLUMBUS, Ohio - In 2020, because of the COVID-19 pandemic and the increased unemployment of millions of Americans, Congress passed various programs to address the crisis, including the Pandemic Unemployment Assistance (PUA) program. The PUA program expanded and loosened eligibility unemployment requirements for recipients. Consequently, the Ohio Department of Job and Family Services (ODJFS), the agency responsible for distributing PUA benefits in Ohio, received an unprecedented number of unemployment compensation claims. This increase in claims necessitated ODJFS to hire intermittent and temporary contracted workers to process the claims. In fiscal year 2021, ODJFS disbursed approximately $7.6 billion in pandemic unemployment benefits and later, ODJFS identified millions of dollars of the disbursals as fraudulent. To address the rampant fraud connected to the PUA program, an investigative group was established that consisted of the Office of the Ohio Inspector General, Ohio State Highway Patrol, United States Department of Labor – Office of Inspector General, and ODJFS.
On August 19, 2021, ODJFS referred an allegation of wrongdoing to the Ohio Inspector General involving intermittent Customer Service Representative (CSR) Renita Carr. The referral alleged that Carr performed actions in claims which were outside her authority and resulted in the improper release of unemployment assistance benefits.
Investigators learned that Carr, prior to her employment with ODJFS, had also worked for Insight Global, LLC, as a customer service representative processing PUA claims. The investigation determined Carr, in both job capacities, engaged in actions outside the scope of her training and authority in 28 PUA claims resulting in the improper release of benefits totaling $565,949. Investigators found that Carr improperly searched for specific PUA claimants and accessed their claims, voided fraud and eligibility issues, and removed fact finding information. Investigators also determined that five of the claims involved relatives or acquaintances of Carr.
The Ohio Inspector General is referring this report of investigation to the Franklin County Prosecuting Attorney’s Office and the Ohio Auditor of State.
Ohio Inspector General Report of Investigation file number 2021-CA00018 is now available at: https://watchdog.ohio.gov/2025-investigations.
