The Ohio Department of Health says their investigation into the Lima Rehab and Nursing Center has no proof of abuse against 70-year-old Susan Washington. According to the Department of Health, the allegations into the abuse against Washington were unsubstantiated. But they did issue three citations against the center, including not developing an abuse policy, failure to report the alleged violation to the Department of Health, and failure to investigate an allegation of abuse.

Nationally known civil rights activists arrived in Lima on Wednesday to help the family of injured nursing home resident Susan Washington find answers. Susan Washington or as many refer to her now as "Grandma Sue", went viral after a picture and video went online of her injuries while at Lima Rehab and Nursing Center, reported on July 3. On Wednesday, notable social activists Ben Crump and Tamika Mallory joined Washington's family in conjunction with the Lima chapter of the NAACP to call for action. They call for an investigation by the state department of health.